Shipping

HOW DOES OUR AUSTRALIAN STANDARD DELIVERY SERVICE WORK?

We ship orders from as small as 1 bottle, using either our trusted Courier or Australia Post. All our orders are sent between Tuesday & Thursday each week with a tracking number provided by email. 

SHIPPING & HANDLING COST

Wine is sensitive so we make sure to package and send your purchase with extreme care.
Our shipping rates are:
1 - 3 bottles: $10
4 - 6 bottles: $12*
6 - 12 bottles: $15*
12 + bottles: $30*
* + $10 for WA/NT/QLD


ORDERING PROCESS

After placing an order, the following simple and streamlined process will take place:

You will receive an initial confirmation email that your order has been received and is being processed.

On our next scheduled shipping day, your goods will be dispatched and you will receive a shipping email advising you that your order has been successfully shipped including the tracking number.

In the event that no person is at the shipping address to accept delivery of the order when it arrives the delivery driver will leave a calling-card in the letterbox advising that delivery was attempted and further instructions for re-delivery or collection will be included.

In the event that your order has not been received within a reasonable time frame, please contact us and we will drop everything to help you resolve the situation.

If you have any further questions please don’t hesitate to contact us.

DELIVERY TIMES

We ship orders between Tuesday & Thursday every week. In the warmer months, we may choose to postpone shipments in order to protect the quality of our product. In this case, we will communicate any delay. 
Our average delivery time to Australian capital cities are:
Adelaide & Melbourne - 1 to 2 business days.
Sydney, Canberra, Brisbane, Hobart - 2 to 4 business days.
Perth & Darwin - 5 to 7 business days. 

On average, delivery times to rural areas are:
SA, VIC, NSW, TAS - 3 to 5 business days.
WA, QLD, ACT - 5 to 10 business days.


CONDITIONS OF SALE

Vinteloper Wines are authorised to sell Liquor under The South Australian Liquor Licensing Act 1997 - Direct Sales Licence 51402873.
In Australia, customers must be over 18 years of age & proof of age may be required.

Your delivery address must be a street address where delivery can be made between the hours of 8am and 9pm. Our licence states that deliveries are not permitted outside of these times.

All despatches, whether by Australia Post or Courier will be made Person-to-Person and will require signed receipt upon receipt.

At Vinteloper we take our responsibility as Licence holders very seriously and reserve the right to cancel a sale if identification and/or Proof of Age can not be produced.